Unacceptable Service and No Delivery After Full Payment

am writing to express my deep frustration and disappointment with Makro’s complete lack of response and action regarding my order. It has now been 7 full days since I raised this issue, and all I have received are vague statements, empty promises of escalation, and total silence.

As a paying customer, I feel completely ******. I paid in full for an item that has still not been delivered. Every time I follow up, I’m told the issue has been “escalated,” but with no clarity, no accountability, and absolutely no time frame. This is completely unacceptable.

Makro’s ongoing silence and failure to resolve the matter reflects a serious disregard for customers. I am now formally escalating this complaint and expect a clear update and resolution immediately.