Unacceptable service and feedback - Definitely not putting the client first.

I Purchased a Hisense TV and Sound Bar in December from Makro Cape Gate . After using the Sound bar a few times , I noticed that the Sound goes louder and softer by itself . The Sub-woofer would some times distort, at first I thought I am just imagining it, but then it started happening more and more , I thought no ways I have to take this sound bar back , this is not right , and the sound bar is not even a full month old. So I took the Sound bar back to Makro Cape Gate , Where I was told that the Sound bar first needs to be tested in the store before a decision can be made , I said not a problem at all , I know why I am bringing the speaker back , Its not working properly. So there was two gentlemen that assisted me with the testing the Sales Person and the Staff person from Hisense. While they were testing the speaker I walked around in Makro as I was looking for containers . When I got back to them , I was told that there is nothing wrong with the speaker , at that point in time it made me feel like I was lying and that I actually have no say in the product that I bought and that is not working properly.

I told the two staff members , I used the speaker at home , i know what it does , I would not have gone through all that effort to bring it back if it was working perfectly, I do not want the speaker any more - I lost my trust in the product seeing that after a month it is all ready doing as mentioned . I was then told that it might be you tube that makes the sound go like that - That is a ridiculous answer . But they will send it away as it needs to go back to Hisense for testing and then they will decide what will happen , and they will make a note that I do not what the sound bar back .

I said thank you and I left . In the meanwhile I have been in communication with Makro via Facebook and email .

Today - 19 January 2019 - I got a call from Makro to say that Hisense has tested the speaker and there is nothing wrong with the sound bar , I can come and pick the Sound bar up.

I told the lady that cold me, this is unacceptable as again they are making me feel like i am lying, I do not want the speaker back and I want a manager or someone that can make decisions to call me , as I am very unhappy with the way that this has been handled. I have been a loyal client of Makro and have always considered Makro first when it comes to buying appliances or products , but if this is they way that they look after there clients , not willing to go the extra mile and keep a client - then I will never do business with Makro ever again - I am really unhappy with the service, the feedback and the way that this process has been attended and handled to . I made it clear from the beginning - I do not want the Sound bar back , I will except an replacement or a Makro voucher , worse case a full refund as the product is not more then a month old.