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DB
Donovan Barton-Hobbs

1 reviews | Active since Aug 2012

11 Dec 2019, 14:32

Unacceptable Service

On the 29 November, I purchased something from Makro, and within 5 minutes of placing the order, I realized it was not what I was looking for, and immediately started the cancellation process. After numerous emails, 13 days later, I am now told that they will take 5 -7 days to process my refund from when they make that decision!!! What is so annoying is that my account was debited immediately, but they seem in no rush to reimburse me my money@!

0
Replies (3)
Makro
Makro's reply11 Dec 2019, 17:37
Official
Good day Donovan,

Thank you for your review on our Hello Peter platform, we do apologize for the inconvenience caused throughout your journey with us. 

Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback.

Please be advised that feedback will be relayed within the next 24 - 48 hours.

Once again we do apologize for the inconvenience caused and service received. 

Hope you find the above in order. 

Kind regards, 
Makro Hello Peter Team 
DB
Donovan Barton-Hobbs's update11 Dec 2019, 17:54
Reviewer Update
Can you please stop apologizing and resolve this long outstanding issue. Every single time I either speak, or communicate via email with Makro, all I get are apologies. Stop with the apologies, if Makro were not so *********** in dealing with this issue, there would be no need to continuously apologize.
DB
Donovan Barton-Hobbs's update15 Dec 2019, 22:02
Reviewer Update
Why, despite undertaking to get back to me in 24 - 48 hours, 72 hours later, Makro has still not got back to me???