CH
Celina H
1 reviews | Active since Feb 2013
17 Dec 2019, 10:16
Unacceptable service
To whom it may concern
I write this with great disappointment as I have purchased a few items and spent alot of money but I have not received my goods to date. I have made an online purchase with Makro on the 27th of November 2019 and have paid for delivery 3 weeks ago. I have now received an invoice for my goods but I HAVE NOT RECEIVED THEM YET. I think this is rather pathetic from your company and should I of known better I would of gone to GAME instead.
Please can I have some feedback on this matter immediately! My order number is MAK***.
My cellphone number is ***.
Regards Bhav Haripersad
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
17 Dec 2019, 17:19Good day ,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed thereafter we shall revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed thereafter we shall revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Makro's reply17 Dec 2019, 17:19
Official
Good day ,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed thereafter we shall revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed thereafter we shall revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team