Unacceptable Service

Made an order online. Everything went well and quick until it got to Makro's courier. Now over a week and my order has not been delivered. Spoke to customer line on Friday and they said they would follow up and call back. I was not called back and when I emailed a complaint I received a message saying they waiting for the courier to respond. I recommended picking up the phone and calling them as your customer is waiting. Still no response. Unacceptable service Makro...............