Unacceptable Service

I placed an order on the 26th Feb. & delivery was made on the 28th Feb. On the 1st March I sent an message to Makro's whatts app telling them there's 2 x 2lt sta soft not included in the order, furthermore, the Domestos that they sent had spilled in the box. It is now the 10th and I am being told that the matter has been escalated, I think 5 times already, or the Wonderboom branch is not responding to them. I have spoken to a Tebogo, Nthabiseng, Boitumelo and they all apologize for the inconvenience but none of them actually resolves the issue. I have been following up on the items that I have bought but not included in the order since the 1st of March. As small as these items are small I have paid for them. Makro is a big company to be treating customers like this - this is unacceptable. They don't even have the decency to give an update, I always have to follow up - order # MAK***, if anyone really cares to do their job.