UNACCEPTABLE SERVICE

I am extremely disappointed with the service I have received regarding my recent order

On 12th February, I placed an order for two items. After two days, one of the items was cancelled due to "stock unavailability." Weeks later, I checked the order tracking system and was shocked to see that my remaining order had failed on 18th February—without any prior communication from their team. I received no call, message, or notification.

Upon contacting their call centre on Wednesday, I was assured that the item would be delivered on Thursday. I specifically asked for a delivery time as I had meetings scheduled, but I was told this could not be confirmed. The agent promised to speak to the courier and update me, yet no follow-up call was made.

Despite clearing my schedule to accommodate the delivery, at 10 AM on Thursday, I received an email stating that my order had been cancelled due to stock unavailability. This is completely unacceptable. How is it possible that my order—placed weeks ago—suddenly became unavailable on the day of delivery? To make matters worse, I was told to wait 10 to 14 days for a refund, as if my purchase was made for leisure rather than necessity.I wrote them emails and no one has bothered to respond.

Adding to my frustration, the same item is still available on their website, proving that this excuse is simply untrue. Why am I being misled?

Their service is unacceptable and alarming to say the least

I have asked for an immediate refund so that i can buy somewhere else—I will not tolerate unnecessary delays.

Alternatively deliver the item I originally ordered—as it is clearly still in stock