Unacceptable service

Afternoon

I am honestly dissatisfied with the service I am receiving from Makro .

I placed an order on the 22 of November, under the impression that you will deliver in 2-5 days … its past 8 working days , I haven’t received my order.

I then made a call on the 28th of November, the lady who assisted me told that she is escalating my issue and I will be contacted for feedback. Which I didnt , I called back on Tuesday the 29th told the same story.

On the 30th I received a call asking I received my order told the lady “No” … told me she will investigate or escalate. Yesterday the 2nd of December received a call asking the same story of did I receive my order …

The lady even told me that DSV noted that they will deliver today the 3rd. I further called in today the 3rd , at 12:09 … I was told that the ETA is 17:00 .

It is 18:58 and I haven’t received my order, which is groceries… those things we’re supposed to work tomorrow, I am inconvenienced now , having to buy again from another store .. spending double on something I ordered in time.

No one takes the initiative of calling and tell me the truth about my order , I have to beg for feedback for a service I paid for.

This is unacceptable.