Unacceptable service

I ordered a christmas tree on the 25 th of November 2025. I ordered a 1.5 meter Canadian Fir Full Pop-up tree from SA Trade for R435.00.on the 30th of November I recieved a camera system.

On the 2nd of December I called Makro,and a very rude lady told me you (as makro) initiated a return.The camera system was picked up from my address on 3 December. Now I want to know when I will recieve my christmas tree. This is unacceptable,I ordered it on the 25th of November,I recieved the wrong item, couriers can quickly drive to my house to pick up their package but not deliver a christmas tree! It is the 3rd of December. Makro promises exeptional service and delivery but this happens? Now makro shows that I will recieve my christmas tree on November 17th.Why would i put op a christmas tree 8 days before christmas.This is unacceptable!