dS
duncan S
1 reviews | Active since Sept 2009
09 May 2019, 12:26
unacceptable service
First issue, Could not purchase an item online from your 5 May sales catalogue.
Had to therefore go into the store yesterday (08 May).
Confirmed prices with salesperson but another item rang up for R150 more which was also from your catalogue. Surely this should have been updated on the system.
I had to wait more than half an hour before your *********** manager allowed for a price change. Matodzi Nephwawe had this dumb look on her face when speaking to her. She literally had no clue.
Makro has now lost a loyal customer!!!
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Replies (1)Makro's replyOfficial
09 May 2019, 13:25Good Day Duncan,
Thank you for alerting us on your complaint.
On behalf of Makro we would like to apologize for the dissatisfying customer service you received from our branch. This is not how we aspire to treat our customers and keeping you waiting in store is such an inconvenience as time is so precious.
Kindly be advised that your review will be escalated to the relevant superiors of our store and will be attended to.
Apologies again for all the inconvenience this has caused.
Kind Regards
Makro Hellopeter Team
Thank you for alerting us on your complaint.
On behalf of Makro we would like to apologize for the dissatisfying customer service you received from our branch. This is not how we aspire to treat our customers and keeping you waiting in store is such an inconvenience as time is so precious.
Kindly be advised that your review will be escalated to the relevant superiors of our store and will be attended to.
Apologies again for all the inconvenience this has caused.
Kind Regards
Makro Hellopeter Team
Makro's reply09 May 2019, 13:25
Official
Good Day Duncan,
Thank you for alerting us on your complaint.
On behalf of Makro we would like to apologize for the dissatisfying customer service you received from our branch. This is not how we aspire to treat our customers and keeping you waiting in store is such an inconvenience as time is so precious.
Kindly be advised that your review will be escalated to the relevant superiors of our store and will be attended to.
Apologies again for all the inconvenience this has caused.
Kind Regards
Makro Hellopeter Team
Thank you for alerting us on your complaint.
On behalf of Makro we would like to apologize for the dissatisfying customer service you received from our branch. This is not how we aspire to treat our customers and keeping you waiting in store is such an inconvenience as time is so precious.
Kindly be advised that your review will be escalated to the relevant superiors of our store and will be attended to.
Apologies again for all the inconvenience this has caused.
Kind Regards
Makro Hellopeter Team
