1 reviews | Active since May 2013
Unacceptable service
<p>As a stikvel group, at 8am 26 November we were to makro wonderboom to buy our groceries. At 12pm we were the next to pay on the que. Our leader then went to the office to print the receit that shows the amount we have in the card, to find out that the money does not correspond with our proof of payments adding to the total the R500 won during competitions. In the makro receit was 2015 money details and money from a different reference which they could not explain, yet they could not give us the money we paid with proof. this process took the whole afternoon until 5pm yet still not resolved. We then gave up, very tired and in our group we have people with disability. We just bought what reflected in the receit. we were told that the matter will be resolved until today it has not. It is so unfortunate that the ladies could not even call any of their superious to help us get our money in the card. they simply refused to.</p> <p> </p> <p> </p>
We sincerely apologize for your unfortunate experience, and would like to thank you for bringing this matter to our attention.
Makro prides itself with great customer service and staff members dedicated to particular areas to better assist customers. Your reported experience is not the normal practice in our environment.
We however, understand your dissatisfaction and we are currently investigating what may have occurred. Please rest assured that this matter is of utmost importance to us. In the interim we have also notified all the relevant personnel regarding your experience to raise awareness again and to prevent any recurrence of this nature. It is our goal that every customer leaves Makro delighted with the service they have received.
Regards
Mmule Moropa
We sincerely apologize for your unfortunate experience, and would like to thank you for bringing this matter to our attention.
Makro prides itself with great customer service and staff members dedicated to particular areas to better assist customers. Your reported experience is not the normal practice in our environment.
We however, understand your dissatisfaction and we are currently investigating what may have occurred. Please rest assured that this matter is of utmost importance to us. In the interim we have also notified all the relevant personnel regarding your experience to raise awareness again and to prevent any recurrence of this nature. It is our goal that every customer leaves Makro delighted with the service they have received.
Regards
Mmule Moropa