AJ
Atish J
1 reviews | Active since Feb 2019
24 Feb 2019, 17:08
Unacceptable service
The worst customer service, I placed an order on Monday 18 February 2019, payment was made same day. I followed up on Thursday 21st February 2019 and was told they did not receive Proof of Payment, and then I get told that delivery will take place on Monday 25th February 2019. Somebody is not doing there job, you don't need to wait for proof of payment if you see the cash in your account before that, also proof of payment was sent directly from the bank. I have even vented my anger on Twitter on Thursday evening and up to now, not a word from anybody, sent to Makro and Massmart. You charge me for delivery and I have to wait until it suits you to deliver, totally unacceptable.
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Replies (1)
Makro's replyOfficial
25 Feb 2019, 08:23Good day Atish
Thank you for your feedback. Allow me to apologize for the poor service experienced from us. This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience both online and in-store. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind Regards,
Otsiele Boikanyo
Thank you for your feedback. Allow me to apologize for the poor service experienced from us. This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience both online and in-store. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind Regards,
Otsiele Boikanyo
Makro's reply25 Feb 2019, 08:23
Official
Good day Atish
Thank you for your feedback. Allow me to apologize for the poor service experienced from us. This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience both online and in-store. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind Regards,
Otsiele Boikanyo
Thank you for your feedback. Allow me to apologize for the poor service experienced from us. This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience both online and in-store. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind Regards,
Otsiele Boikanyo