Unacceptable Refund Delay – Makro Holding My Money for 14 Days!

I placed an order with Makro on 5th February, expecting it to arrive in time for my wife’s birthday on 11th February. On 7th February, I was informed that my order was canceled due to lack of stock, and I received a notification that my refund had been processed.

Today is 17th February, and I have yet to receive my refund. After calling Makro’s customer service, I was provided with a proof of payment showing that Makro supposedly processed the refund on 7th February, but I was then told by Nicole, a call center agent, that it could take 14 days to reflect in my account.

This is completely unacceptable! Refunds typically reflect overnight or within 48 hours at most—not 14 days. Makro has held onto my money for far too long, no doubt earning interest while I have been left frustrated and inconvenienced.

To make matters worse, my call with Nicole was abruptly terminated when I tried to escalate the issue. This lack of proper customer service has only added to my frustration.

Makro, you need to urgently address this refund process. I expect my money back immediately, and I certainly won’t be recommending Makro to anyone if this is how refunds are handled!