Unacceptable Online Shopping Experience with Makro

I am very disappointed with Makro. This thing of giving them the benefit of the doubt keeps showing us that we shouldn’t. The online store should be cancelled altogether. I bought a fragrance (World Berries Weekend) last week, Friday, which was supposed to be a birthday present for tomorrow, 11/10/2025. The item was supposed to be delivered on Monday, but I never received it. Today is 10/10/2025, the day before the event, and they’ve decided to cancel and refund the order, which will take some time to reflect in my account since I used Payflex. Now, when you shop online, they encourage you to add more items to reach a certain amount for free delivery, and that’s exactly what we do, even if we don’t really need those extra items. But now, a week later, they have decided to refund me. What are they expecting me to do? Which miracle must I perform? If I decide to reorder, the new order might only be delivered sometime next week (if at all), because of their lack of service. And on top of that, I’d have to pay an additional delivery fee. How is that fair to a customer? Why can’t they provide an option to refund immediately (within a day) and allow you to replace the product at no additional cost, especially when the fault is on their side?

This is a **** and an example of poor service delivery from them. Makro should honestly be cancelled. How can they trust a third party, when we demand answers or request to speak to a manager, there’s no one available because it’s an external supplier.