1 reviews | Active since Mar 2009
Unacceptable low customer experience standards
Good day,
I have attempted to be in touch with you via the phone, the email and even to hello peter and still with no luck, the worst is you even call me on the incorrect cell number which I don’t even know where you got it from.
Until now I don’t know what is happening with order MAK***, it is going for a month now and I truly regret the day, hour, minute and second I decided to do business with you.
I have promised my kids this and that and now I seem like someone who is not trustworthy.
Some of the items on the order was meant for last weekend dinner party and I had to make provisions in this current financial situation to buy the items again so that the party can happen.
You know what, I really feel so helpless right now because a big retail store like MAKRO can have unacceptable low customer experience standards. Kind regards Adelaide
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard, we will contact our store and request urgent feedback on the delivery of this order. As soon as we receive feedback we will contact you.
We do humbly apologize for the inconvenience this whole ordeal has caused you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard, we will contact our store and request urgent feedback on the delivery of this order. As soon as we receive feedback we will contact you.
We do humbly apologize for the inconvenience this whole ordeal has caused you.
Kind Regards,
Makro Hellopeter Team
Thanks for getting back to me, however I need clear indication as to when will I receive the order, and should I not get the feedback by tomorrow consider this order cancelled and I will need my refund ASAP as I need to use the fund immediately.
I also realized that you have bad experience even when it comes to refund.
Please advice who will be delivering the order and when as you have said the exact same word ("we will contact our store and request urgent feedback on the delivery of this order. As soon as we receive feedback we will contact you.") on Monday and yet no delivery/action.
thanks
Adelaide
Thanks for getting back to me, however I need clear indication as to when will I receive the order, and should I not get the feedback by tomorrow consider this order cancelled and I will need my refund ASAP as I need to use the fund immediately.
I also realized that you have bad experience even when it comes to refund.
Please advice who will be delivering the order and when as you have said the exact same word ("we will contact our store and request urgent feedback on the delivery of this order. As soon as we receive feedback we will contact you.") on Monday and yet no delivery/action.
thanks
Adelaide