Unacceptable Delivery Service from Makro

I am extremely disappointed with Makro Online’s service. I purchased couches on the 12th of November with a confirmed delivery date of 6 December. Makro even reconfirmed on the 5th of December that delivery would take place as scheduled.

However, when I checked the tracking today, it still showed “in transit.” After phoning them, I was told that the courier company has not even dispatched the couches from Johannesburg to Worcester. This is completely unacceptable. The lack of communication and the poor coordination between Makro and their couriers is just pathetic.

I expected far better service from a company of this size. I will definitely think twice before ordering from Makro Online again.