Unacceptable Delivery Service and Poor Customer Care from Makro Centurion

I recently purchased a fridge from Makro Centurion and had an extremely disappointing experience with the delivery.

The delivery team struggled to get the fridge through my front door. I personally removed the door to create enough space and communicated this to them. Instead of assisting, they left, promised to return in 10 minutes, and never came back. They stopped answering their phones and abandoned my fridge outside my home.

I contacted the branch and was told the deliveries manager would call me back. No one did. My repeated calls were ignored or went unanswered. I was left home alone with my wife and our 6-month-old baby, forced to pay strangers from the street to help me move the fridge inside.

When Makro eventually responded, there was no apology or remorse for the inconvenience I endured. Instead, the explanation given was that drivers only take appliances inside “if they fit” and that leaving the fridge at my front door could be considered a complete delivery. This is unacceptable. The space was sufficient, I had removed the door, and I was ready to assist — yet I was still left stranded. What made this worse was the dishonesty — the driver promised to return and never did.

After years of loyal shopping at Makro, I am deeply disappointed. This experience has made me question whether Makro truly values its customers, as the lack of accountability and customer care is alarming.