BM
Busisiwe M
1 reviews | Active since Feb 2022
17 Aug 2026, 16:41
Unacceptable Delivery & Inappropriate Message
Very Disappointing Experience
Very disappointed with my recent Makro delivery. I was not contacted when my parcel arrived, and it was handed to someone else while I was not at home. Luckily, the person was honest enough to give it to me.
What is even more concerning is that I received a notification saying I had received the parcel, which was not true.
When I opened the parcel, I also found an inappropriate handwritten message inside, which I found completely unnecessary and unprofessional.
Makro seriously needs to improve its delivery procedures and customer communication. This is not the level of service I expected.
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Replies (3)BM
Busisiwe M's updateReviewer Update
17 Aug 2026, 17:17OD***
BM
Busisiwe M's update17 Aug 2026, 17:17
Reviewer Update
OD***
Makro's replyOfficial
17 Aug 2026, 17:42Hi Busisiwe,
Thank you for providing your order number.
Your query has been escalated to the relevant team and you will be reverted to as soon as there's feedback.
Kind regards,
Makro social team
Thank you for providing your order number.
Your query has been escalated to the relevant team and you will be reverted to as soon as there's feedback.
Kind regards,
Makro social team
Makro's reply17 Aug 2026, 17:42
Official
Hi Busisiwe,
Thank you for providing your order number.
Your query has been escalated to the relevant team and you will be reverted to as soon as there's feedback.
Kind regards,
Makro social team
Thank you for providing your order number.
Your query has been escalated to the relevant team and you will be reverted to as soon as there's feedback.
Kind regards,
Makro social team
Makro's replyOfficial
17 Aug 2026, 17:52Hi Busisiwe,
We truly apologize for the service you received from the courier company.
The level of service you experienced is not the standard we aim to provide.
We will forward your feedback to the Delivery Coordinator for further investigation and to ensure that such an issue is not repeated.
Please note that the proof of delivery should reflect the name of the person who actually received the product, and not the customer who was not present at the time of delivery.
We are committed to working hard to improve our services and ensure a better experience for our customers.
We sincerely apologize for the inconvenience caused
Kind regards,
Makro social team.
We truly apologize for the service you received from the courier company.
The level of service you experienced is not the standard we aim to provide.
We will forward your feedback to the Delivery Coordinator for further investigation and to ensure that such an issue is not repeated.
Please note that the proof of delivery should reflect the name of the person who actually received the product, and not the customer who was not present at the time of delivery.
We are committed to working hard to improve our services and ensure a better experience for our customers.
We sincerely apologize for the inconvenience caused
Kind regards,
Makro social team.
Makro's reply17 Aug 2026, 17:52
Official
Hi Busisiwe,
We truly apologize for the service you received from the courier company.
The level of service you experienced is not the standard we aim to provide.
We will forward your feedback to the Delivery Coordinator for further investigation and to ensure that such an issue is not repeated.
Please note that the proof of delivery should reflect the name of the person who actually received the product, and not the customer who was not present at the time of delivery.
We are committed to working hard to improve our services and ensure a better experience for our customers.
We sincerely apologize for the inconvenience caused
Kind regards,
Makro social team.
We truly apologize for the service you received from the courier company.
The level of service you experienced is not the standard we aim to provide.
We will forward your feedback to the Delivery Coordinator for further investigation and to ensure that such an issue is not repeated.
Please note that the proof of delivery should reflect the name of the person who actually received the product, and not the customer who was not present at the time of delivery.
We are committed to working hard to improve our services and ensure a better experience for our customers.
We sincerely apologize for the inconvenience caused
Kind regards,
Makro social team.