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Tremaine S

1 reviews | Active since Jul 2019

16 Oct 2025, 08:19

Unacceptable Delay in Repair Collection – Makro Online (Order OD***)

I logged a fault on my NAVASOLAR TI-3024 Pure Sine Inverter on Tuesday morning, 14 October 2025 at 8:00 AM. To date, no one from Makro has contacted me to arrange for a technician to collect the machine.

I phoned your support line today and was told that someone “might” call me on Friday to arrange collection. This means that 4 days will have passed before the inverter is even fetched — and that’s just to start the process! If it takes 4 days to log a collection, how many more will it take to repair and return the inverter?

I explained that the inverter was purchased for my son’s online schooling. With the frequent power cuts in Pretoria East, this inverter (costing R8,499) is essential. Waiting an entire week just for collection is completely unacceptable and unreasonable.

Makro needs to urgently review its service turnaround times for repairs and provide feedback on when this inverter will be collected and repaired.

Order Number: OD*** Product: NAVASOLAR TI-3024 Pure Sine Inverter Logged Date: 14 October 2025, 8:00 AM

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Replies (2)
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Tremaine S's update16 Oct 2025, 11:52
Reviewer Update
Good day, How do we know that the returns department has recived it and are working on it as they have bneen working on it since the 14 October 2025

TS
Tremaine S's update16 Oct 2025, 13:18
Reviewer Update
Please note that the Makro product listing for this inverter clearly states a 1-year warranty with on-site service.
I got an email indicating that the warranty is only 6 months directly contradicts the warranty terms publicly advertised at the time of purchase. In accordance with the Consumer Protection Act, I request that the advertised 1-year warranty be honoured and that the inverter be collected for repair or replacement without further delay.