1 reviews | Active since Jun 2012
Unacceptable Delay in Order Delivery and Refund
Dear Makro Customer Service,
I am writing to express my deep disappointment regarding my recent online order and subsequent interactions with Makro.
Order Number: MAK*** Order Date: May 24, 2024 Expected Delivery Date: May 30, 2024 Delivery Address: Cherise Janse Van Rensburg ******** Contact: ***
Item Ordered: Item: Relax Collection Super King Micro Fibre Duvet Inner Extra Warm Quantity: 1 Total Amount Paid: R 899.00
Despite the confirmation and updates indicating that my order was handed to the courier, the item has not been delivered. The online status of my order has remained unchanged since May 24, 2024.
I began calling for updates on June 1, 2024, as my item had not been delivered by the expected date. Despite calling every day, each representative assured me they would return my call, but I have yet to receive any follow-up. I have been informed that my refund has been processed, but due to a glitch in Makro's system, I have not received it.
As of today, June 7, 2024, I am still waiting for my refund. My Makro reference number for all my complaints is ***.
Makro is quick to take money for orders, but when refunds are due, there seem to be a lot of excuses. On Wednesday, June 5, 2024, I managed to get in touch with Grant Feldman. He has been extremely helpful, which I greatly appreciate. However, the matter remains unresolved. While I understand this is not Grant's responsibility, I commend him for his efforts. If everyone at Makro had the same dedication as Grant, issues like this would be resolved swiftly – he should be considered for a leadership role, such as CEO.
This situation is incredibly frustrating and unacceptable. I trust that Makro values its customers and their satisfaction, and I hope for a prompt resolution to this matter. Please provide an immediate update on my refund status and ensure that it is processed without further delay.
Thank you for your attention to this urgent matter. I look forward to your prompt response.
Sincerely, Cherise Janse Van Rensburg Contact: ***
Thank you for your response. Unfortunately, I find it unsatisfactory as it does not provide a concrete solution or timeline for resolving the issue.
I have been waiting since May 30, 2024, for my order or a refund, and despite numerous calls and assurances, there has been no progress. While I appreciate the apology and the promise to prioritize my case, what I need is immediate action and clear communication regarding the status of my refund.The continuous delay and lack of effective resolution are unacceptable and have severely impacted my trust in Makro's customer service. I request an immediate update with a specific date by which I will receive my refund.
Thank you for addressing this matter promptly.
Sincerely, Cherise Janse Van Rensburg
Thank you for your response. Unfortunately, I find it unsatisfactory as it does not provide a concrete solution or timeline for resolving the issue.
I have been waiting since May 30, 2024, for my order or a refund, and despite numerous calls and assurances, there has been no progress. While I appreciate the apology and the promise to prioritize my case, what I need is immediate action and clear communication regarding the status of my refund.The continuous delay and lack of effective resolution are unacceptable and have severely impacted my trust in Makro's customer service. I request an immediate update with a specific date by which I will receive my refund.
Thank you for addressing this matter promptly.
Sincerely, Cherise Janse Van Rensburg