Unacceptable Delay and Runaround – Still No Refund from Makro

I placed an online order with Makro on 16 December, which was supposed to be delivered on 18 December. The order never arrived.

On 24 December, I cancelled the order due to non-delivery. Since then, I have made several follow-ups:

• Called on 30 December
• Called again on 2 January 2026
• Was repeatedly told to contact the Centurion store

After being sent from pillar to post, 13 January, only to be told that they do not even have my order. Was on the phone over 1 hour without any assistance. This entire process has been frustrating, time-wasting, and unacceptable. I have been patient and cooperative, yet I am still without my product and without my refund. I am asking one simple thing: 👉 Please stop making me a fool and process my refund immediately. I expect Makro to take accountability and resolve this matter without any further delays.