Unacceptable customer services

<p>I bought a Ryobi brush cutter from Makro Cape Gate, Cape Town. On assembly it was discovered that the thread on the head is damaged and that some parts were missing.</p> <p>I contacted Makro via email. It took a couple of days before they phoned me. I explained the problem. The Makro representative stated that I had to return the Ryobi brush cutter to the Ryobi service centre in Cae Town for evaluation. He also stated that they are aware I will be coming and he would email me all the contact details.</p> <p> </p> <p>I did not recieve any emails with the details</p> <p> </p> <p>I live 3.5 hours from Cape Town on a farm in Ladismith. Yesterday 26 July I drove to Cape Town to the Ryobi service centre. The Ryobi agents stated that they agree that the brush cutter is damaged but could not assist me and I had to return the item to Makro.</p> <p> </p> <p>I did this. Makro was very unwilling to assist. Eventually the item was booked in for evaluation.</p> <p> </p> <p>Both the Makro and Ryobi representatives did not want to take responsibility for the product or the brand</p>