UNACCEPTABLE Customer Service - Makro Cape Gate

I am writing to express my extreme disappointment and frankly, outrage at the appalling customer service I have received from Makro Cape Gate regarding a faulty Sinotech TV purchased on January 28, 2025. I originally contacted you via email on May 20, 2025, outlining the issues and I am frankly stunned at the lack of resolution and the blatant disregard for consumer rights.

On Saturday, May 17, 2025, I brought the defective TV to the returns department at Makro Cape Gate. A member of the TV sales team confirmed the audio defect. I was then assisted by a manager who assured me that if I left the TV at the store, it would be assessed within 48 hours, and a credit note refund would be processed.

Fast forward to May 21, 2025, and I was then informed that I wouldn't receive an update until the following week?! This is completely unacceptable! The initial promise was broken, and I have been left in the dark with a faulty product and a complete lack of communication.

This is not just inconvenient, it is a blatant display of dishonesty and incompetence. I am beyond frustrated with the empty promises and prolonged delays.

I am now at the point where I am considering escalating this matter further and will be logging a formal complaint for Consequences of Non-Compliance. I am prepared to refer this case to the National Consumer Tribunal to ensure that Makro takes responsibility for selling defective goods and providing shockingly poor after-sales service.

This experience has completely eroded my trust in Makro. I will also be posting this complaint on Hellopeter to warn other potential customers about the risk they take when purchasing faulty products from your store. People deserve to know what kind of treatment they can expect after a purchase goes wrong. I have reached the end of my rope with your incompetence.