Unacceptable Customer Service

I bought a freezer online on the 21st of November and paid for delivery. They said it would take 7 to 10 working days to be delivered.

Today, the 5th of December, is now the 10th working day and I received a phone call from the driver saying that he would deliver today before 4.

I had to then take a half day leave to be at home for the delivery. By 16:30 I still had not received my delivery nor had any communication from Makro or the driver.

My order at this stage is showing as complete on the website.

Phoned Makro's customer service 3 times. First person put me on hold for 20 minutes and never got back to me. Second person just put the phone down on me. The third person told me that the driver was feeling ill and went home so I wont receive my delivery today. When asked why the order showed as complete he said that makro marks the order as complete once the driver takes possesion of the item.

Nobody let me know that the delivery would not take place today and i cant be taking off work every day in the hope that they might deliver.

This is unacceptable. The phone calls alone cost me more than what the delivery fee was. How do I know that i will actually get my order as even now the order status still shows as complete.