Unacceptable after service

I have been experiencing problems with my washing machine that I purchased from Makro with additional insurance. I have started my complaint in April.Makro did notify defy They called a few times but have failed to fix it to date This is even after Defy taking my machine away on the 09 May returns on 30 May with it still broken.

I sent an email to Sharmaine Mokpano on 21 June and to date no reply.

Why should I have this run around.This machine shoukd be replaced.It speaks volumes of Makros service and Defys inability to fix it.

I'm tired of this now and want this machine replaced.

Please respond