Unacceptable After-Sales Service – Delayed Return & No Communication

I am extremely disappointed with Makro’s after-sales service regarding a return I initiated for a faulty product.

I logged my return on 28th March 2025 (ReturnID: ***7, OrderNo: MAK***) with photo evidence of the defect. I requested collection for 31st March, but nothing was arranged. Upon calling customer support, I was informed that the return request had not even been processed and was only logged at 3 PM that day.

Since then, I have made multiple follow-ups, only to be told that my collection request was logged again and that it would take another week for pickup. As of today, no collection attempt has been made, and the only response I received was another reference number (IL9J), without any further communication or action.

This delay is unacceptable and feels like a deliberate attempt to avoid processing my refund. Companies like Takealot, Amazon, and Temu collect faulty items within a day, yet Makro continues to stall with no accountability. I work in the retail sector, and I know that return collections should not take this long.

I demand immediate action to resolve this issue, collect the item, and process my refund. If Makro does not rectify this immediately, I will escalate this matter further through consumer protection authorities.

This has been the worst after-sales experience I have encountered, and unless drastic improvements are made, I will never shop online with Makro again. Customers deserve better service than this.