Unacceptable

I ordered online, wrong item was delivered, so I logged a return on 17 March 2025. To date, the incorrect item has not been collected and no one at the call centre can assist me. They just say they will escalate it, but you never hear from them again. Judging by all the complaints I now read here, it doesn't seem like my problem is unique. Makro should go back to the drawing board with their online platform.