Unable to Return & Refund - Poor Service

Ordered items but the items delivered (24 June) were not like the description or picture. Logged a Return request (25 June) for these items (the application has a bug and it was a struggle to come up with a work around). After waiting a month for the Return to be collected, I phoned Makro (end July) and spoke to Ryan which said he will contact the Centurion branch (order origin) to sort the collection. Middle August, I am still waiting for the parcel to be collected and refunded. Don't know who to contact. Be very careful when ordering online from Makro in case you have to return it because of misleading product info or problem.