Unable to provide details on my delievery!

Last week Monday(27/11), I have placed an online order with Makro for a relatively expensive electronic device. As per their Terms and Conditions, " if there are any delays, we shall inform you either electronically or telephonically", it has been way over the expected delivery period and Makro has not contacted me yet. Yesterday (04/12), I had called the call center 8 times, and when I asked about the location of my parcel, they were unable to provide me with that information. I tried called the online manager, Genie, and her phone was constantly off. The call center staff are a bunch of useless people. They are so unhelpful. Whoever I had spoken to could not located my parcel , nor give me any tracking information (Tracking number and courier service used).