AVDM
Aziz Van Der Merwe
1 reviews | Active since Sept 2014
29 Dec 2020, 12:22
Unable to honor delivery promise
on the 15th December i ordered from Makro online, order #MAK***. Makro Woodmead accepted the order and up till today they haven delivered the order.
as per Makro Website and i quote "orders placed before the 16th of December 2020 will be delivered by Christmas". we already on the 29th and havent received proper communication as to when the delivery will take place. No Ones is even coming back to me as they said they would. Apparently Makro Woodmead is waiting for the courier. if i may ask how many online orders are being delivered or are you still awaiting for the couriers or is it only my order.
Last time i ordered online and i suggest rather to go directly to the store than online.
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Replies (2)
Makro's replyOfficial
29 Dec 2020, 12:37Good day Aziz,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply29 Dec 2020, 12:37
Official
Good day Aziz,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
AVDM
Aziz Van Der Merwe's updateReviewer Update
05 Jan 2021, 14:33as always with Makro, cant even honor an inconvenience voucher offered
AVDM
Aziz Van Der Merwe's update05 Jan 2021, 14:33
Reviewer Update
as always with Makro, cant even honor an inconvenience voucher offered