1 reviews | Active since May 2013
Unable to finalise a purchase on line
I ordered a terrace lounge suite on promotion on Makro on line 8 September. When I checked out and payment was due, the delivery cost changed from R 55-00 to R 210-00 from the one page to the next. I logged a query which subsequently has been dealt with by Pricilla Mogogole. She asked for the product number which i sent and after days of back and forth it was confirmed I can stil get the set a promotion price - it was NEVER the issue - i queried the discrepancy in the delivery cost.<br> It was confirmed the cost is R210 and not R55 but never got an explanation about the difference.<br> I asked to get a final invoice on the promotion price with delivery, and am still waiting.<br> It is just so frustrating to have the option to purchase on line and it then takes 2 weeks to do the deal!?<br> Is it really necessary? I wanted this to be delivered ASAP, but now the tenants are away and cannot accept delivery until 28 September.
Thank you for bringing the query to our attention.
We had a system error and the error on our website has been corrected - thank you for advising us of this, we would never mislead our customers and where not aware of the error until such time as you notified us of it.
We will honour the price of R3499.00 and will provide free delivery to compensate you for the inconvenience caused.
Our online support team will be in contact with you shortly.
Please continue to give us feedback on service received from your online browsing experiences.
Regards
Mmule Moropa
Thank you for bringing the query to our attention.
We had a system error and the error on our website has been corrected - thank you for advising us of this, we would never mislead our customers and where not aware of the error until such time as you notified us of it.
We will honour the price of R3499.00 and will provide free delivery to compensate you for the inconvenience caused.
Our online support team will be in contact with you shortly.
Please continue to give us feedback on service received from your online browsing experiences.
Regards
Mmule Moropa
