Unable to assist with online purchase

<p>So after logging onto my account online to make a purchase i get a funny message like another account.</p> <p> </p> <p>the lady on the phone told me i used the wrong card number to register. she is not trained and unable to change any of my details or assist or even get somebody to assist... she told me if i want to do online shopping i would have to get a new email address. my sons birthday is comming up and i wanted to make a urgent purchase. thanks Makro. the help line number is no good </p>