Un professional service

This is a complaint with the Springfield Makro store. I visited this store on Sunday the 8th of November at around 15:00.

I purchased a few items and noticed a special on baby Purity. It was advertised on a poster as R100 for 8 purities. The single price was also marked as R9.99 per unit. Instead, I only took 5 purities. Upon paying at a till point and Cashed by Nontsasa, she scanned the purity and it charged R11.90 per item. I disputed this and she said that is the price because the special is based on the bulk quantity when you take 8. I disputed further and said to her I am not taking the special but a single item which is marked as R9.99. She refused to listen and I requested for her Supervisor. Her Supervisor came by the name of Zodwa Mkhwa****. I queried this and the Supervisor said she is not sure about the price because the promotion team make the price. She also mentioned she is not sure because she does not buy this product. These actions and responses where absolutely unprofessional as the Supervisor should have verified the marked price instead they refused in auctioning this matter efficiently. Any other store and even the smallest name store would have checked the marked price of item. It is disappointing that a large store like Makro fail to train their staff and Supervisor in how to deal with such matters. I was upset and left the Purities with their actions and refusing to go check then process. I would appreciate feedback on this matter.