****TY SERVICE FRPM MAKRO

Makro is full of **** , i placed an order on monday and delivery day was supposed to be today . Ever since i placed an order there's no update or anything . I called today requesting to cancel and asking for refund i was told it will take up to 48 hours to escalate my query and i will then after wait up to 10 working days until i get my refund . WHAT SORT OF NONSENSE IS THIS!!!!!!!!