****ty service

I purchased a 4 plate stove on the 25th May on Makro online. The following day i received an email that it was haded over to the couriers,on the 29th i received an email that it was delivered. To my surprise there was no call received that they'll be delivering and no one was home on that day. My husband called their call center and the lady on th call insisted it was delivered and that they'll invesigate. The following day my husband called again then they changed their story, saying now the item was damaged and gave us a ticket number (***), he kept on calling throughout, with them not feeling the need to communicate. On Friday the 2nd when we called they said that ticket was closed and gave us another ticket (***)and that buy Monday the 5th of June will be delivered. To date no stove, no communication unless we call. Makro online is ****ty and full of *********** staff, messing around with people's emotions and hard earned money