****ty prolonged customer service

After my recent post where Makro advised me of a refund was coming. No progress. Same answers and its been going on since June. They lost the chair (well 2 of the people) have said, the other 2 told me all was good and they issued a refund on the 9th June as there was no longer stock of the item...I went online and bought the same item that was delivered next day. But still no refund for the original return. Such a poor service. And don't even bother with their Facebook messenger BOT. Same answers and no results . If there are humans at Makro here the reference number AGAIN ***