Hellopeter
Share Your Experience
I
Itumeleng

1 reviews | Active since Nov 2022

09 Mar 2023, 14:10

****ty after sales support.

Bought a Defy fridge from Makro Centurion on the 28th of February, the fridge was defective on arrival. The issue was logged with customer service on Monday. Customer service failed to create a service request with Defy. Over 4 days with broken appliance and no one from Makro is demonstrating a sense of urgency on this matter. What a horrible service and after sales support!!!!!!!! I will never purchase from them ever again.

0
Replies (5)
Makro
Makro's reply10 Mar 2023, 11:52
Official
Good day Itumeleng, 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. 

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
 
Please be advised that feedback will be provided.
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
I hope you find the above in order.

Kind Regards,
Makro Hellopeter Team

Best regards,

I
Itumeleng's update10 Mar 2023, 12:34
Reviewer Update
In the interim can we think about  the groceries that went to waste. Who is going to reimburse it. I was pushed around for the past few days in getting the fridge sorted and in the process I have lost time and money. Makro really needs to step up their game. Please advise on the way forward. 
Makro
Makro's reply10 Mar 2023, 13:52
Official
Good day Itumeleng, 

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we have been advised by Defy that your fridge has been regased and a replaced the pencil drier. 

Once again, we apologize for the inconvenience caused throughout your journey with us.
 
I hope you find the above in order.

Kind Regards,
Makro Hellopeter Team

Best regards,

I
Itumeleng's update10 Mar 2023, 14:15
Reviewer Update
And whose going to replace my damaged groceries. This is really unacceptable I cannot imagine a brand like makro does this to its customers. I’m very disappointed to say the least I’m never ever shopping there it’s distasteful what you guys did and no one is taking accountability.
Makro
Makro's reply10 Mar 2023, 14:54
Official
Good day Itumeleng,

Thank you for your review on our HelloPeter platform, and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that replacement of compensation cannot be confirmed as there was no delay on the service call out of 72 working hours. 

Once again, we apologize for the inconvenience caused throughout your journey with us.
 
I hope you find the above in order.Kind Regards,
Makro Hellopeter Team

Best regards,