ER
Elaine R
1 reviews | Active since Sept 2011
11 Dec 2019, 16:09
****ty accounts department
I settled my account in full and need a letter that my account was settled in full...urgently. They keep on telling me it takes 5-6 days for the money to reflect in their account and then the settlement letter takes 48 hours, I ask to speak to a manager, they put me on hold for ever. The letter they sent me after promising me I will receive it in 30 minutes, was the letter showing the amount I must pay to settle the account... BUT I ALREADY SETTLES IT YESTERDAY!!!
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Makro's replyOfficial
13 Dec 2019, 12:23Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We do apologise about the experience you've had with RCS, As per our telephone discussion I have sent your complaint to the relevant department so that such instances do not happen to any of our customers in the near future.
Once again we do apologise for any inconveniences caused in this regard.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We do apologise about the experience you've had with RCS, As per our telephone discussion I have sent your complaint to the relevant department so that such instances do not happen to any of our customers in the near future.
Once again we do apologise for any inconveniences caused in this regard.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Makro's reply13 Dec 2019, 12:23
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We do apologise about the experience you've had with RCS, As per our telephone discussion I have sent your complaint to the relevant department so that such instances do not happen to any of our customers in the near future.
Once again we do apologise for any inconveniences caused in this regard.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We do apologise about the experience you've had with RCS, As per our telephone discussion I have sent your complaint to the relevant department so that such instances do not happen to any of our customers in the near future.
Once again we do apologise for any inconveniences caused in this regard.
Hope the above is in order
Kind Regards
Makro Hellopeter Team