Two weeks and no service

I purchased a Lenovo laptop at Makro and this is the second faulty one. After taking it back to Makro I was told they dont take the faulty laptops back and I must contact Pinnacle warranty for collection and repairs.

Contacting via phone took forever so I emailed them. Its now been two weeks and I am still waiting for someone to contact me. Ive emailed numerous times, phoned and complained and was assured someone will contact me but still nothing...

This is unacceptable service from Pinnacle and Makro

Monique Ward