1 reviews | Active since Jun 2020
TWO ORDERS NOT BEING DELIVERED_horrible, rude customer care
I really dislike having to do this. After typing half my address, I called immediately and asked them to fix it. I had a large order, so they divided it into four. I have only received four of the items I have ordered. They only changed the address for the first two parts of the delivery. I ordered on the 23rd of January. It is a large amount of money. I am currently being ignored. To make it worse, I ordered twice from Makro (not the same order as on the 23rd), which was my second order ever. They had an error on their side when they re-typed my number from their system. I received an email that my products were going straight back to the store because my phone was on silent. I was promised y Makro that the courier company would send an sms to confirm when I would be available - this never happened. When I told them that they had the wrong number, and sent a screenshot of the right number as on their own systems, they treated me like it was my fault and showed me the number on some other system that they had.
I have not received ANY apology at this stage, instead I am being treated like the problem. I am now waiting for two orders, which is an amount of over R2000.
THIS IS NOT ACCEPTABLE.
POOR ADMIN AND HORRIBLE CLIENT CARE. You ought to train your employees on proper communication with clients. Having employees who are defensive and rude is bad for your reputation. Just look at your reviews!
Will I ever see the products? Why am I receiving no responses on the first order? Why am I being treated as if it was my fault that they re-typed the wrong number and I never even received a warning that they would be here yesterday?
Makro, are you going to fix this or simply be rude to me and take my money without ever bringing my products?
Please kindly note the following.
In some way or another, my number was changed on whatever system it is that you use. Although the number I provided on the Makro system has been the same from the very first delivery - which I received without any issues although it did not include all the products I ordered.
I received a call from someone in management earlier today, and I was accused of providing the wrong number. Again, USE THE NUMBER ON YOUR SYSTEM! The one I actually provided! Where on earth are you even getting this other number from? It is NOT the number I have under my profile at Makro. It really is as simple as using the number I gave you...
Funny thing is that when I received my bicarbonate of soda and my vinegar (the first order's only items I received) there was no 'wrong number ma'am' excuses coming my way. They called me, I went outside, and I got my order. So, what happened since then?
Why am I even being treated badly by management who spoke to me as if I were their naughty child?
I did received my most recent order just now, but I still have not received my first order (the one I placed on the 23rd of January).
I have spent so much airtime on your company already as I've tried calling and calling to figure out where on earth that parcel is.
I am terribly disappointed in how your company treats your customers. Don't the people you employ know not to talk rudely to customers?
Where is the rest of my delivery? Why am I not receiving any emails? Why is the order not being updated on the system? It doesn't indicate that the courier company has the package, but your store told me they've had it since the 24th? Why are you using a number other than the one I gave you on the system? Has my order been in a hot truck all that time - there is food in that order.
How is it that the first part of my first order came here without issues, and from there it has just been an administrative headache for me? Not to mention being treated like some imbecile by you, even by management?
You have so many bad reviews...
Why is it that nobody can tell me where my first order is?
Please kindly note the following.
In some way or another, my number was changed on whatever system it is that you use. Although the number I provided on the Makro system has been the same from the very first delivery - which I received without any issues although it did not include all the products I ordered.
I received a call from someone in management earlier today, and I was accused of providing the wrong number. Again, USE THE NUMBER ON YOUR SYSTEM! The one I actually provided! Where on earth are you even getting this other number from? It is NOT the number I have under my profile at Makro. It really is as simple as using the number I gave you...
Funny thing is that when I received my bicarbonate of soda and my vinegar (the first order's only items I received) there was no 'wrong number ma'am' excuses coming my way. They called me, I went outside, and I got my order. So, what happened since then?
Why am I even being treated badly by management who spoke to me as if I were their naughty child?
I did received my most recent order just now, but I still have not received my first order (the one I placed on the 23rd of January).
I have spent so much airtime on your company already as I've tried calling and calling to figure out where on earth that parcel is.
I am terribly disappointed in how your company treats your customers. Don't the people you employ know not to talk rudely to customers?
Where is the rest of my delivery? Why am I not receiving any emails? Why is the order not being updated on the system? It doesn't indicate that the courier company has the package, but your store told me they've had it since the 24th? Why are you using a number other than the one I gave you on the system? Has my order been in a hot truck all that time - there is food in that order.
How is it that the first part of my first order came here without issues, and from there it has just been an administrative headache for me? Not to mention being treated like some imbecile by you, even by management?
You have so many bad reviews...
Why is it that nobody can tell me where my first order is?