YH
Yuraaz H
1 reviews | Active since Nov 2021
24 Nov 2021, 11:47
TWO MONTHS WITHOUT A REFUND
Be warned, you will not get your refund if you return an online purchase, been about two months and received no response to emails, facebook messages, call centre advised it is in process????
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Makro's replyOfficial
24 Nov 2021, 11:54Dear Yuraaz,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We will escalated your concern to the relevant management for this matter to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Please be advised that we will revert to you with feedback within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We will escalated your concern to the relevant management for this matter to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Please be advised that we will revert to you with feedback within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply24 Nov 2021, 11:54
Official
Dear Yuraaz,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We will escalated your concern to the relevant management for this matter to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Please be advised that we will revert to you with feedback within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We will escalated your concern to the relevant management for this matter to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Please be advised that we will revert to you with feedback within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,