Two months and waiting!

Item: Makro
Rating: 1
Author: Jerome K

EXTREMELY POOR SERVICE! Placed an order (MAK691565) on 22 November and have just received notice that I have to wait till 22 February. Two items 5000l JoJo Tank and Bar Fridge. Apparently there is a problem with one of the suppliers and now one is expected to wait adinfinitum for delivery. Is it really acceptable to take over R6000 of your customers funds and make no attempt to fulfill the order?

When I request that the one half of the order be fulfilled, all I get is that the order cannot be split. There is absolutely no consideration for the customers needs or the fact that MAKRO has made a complete mess of this order.

Helpful (0)

Replies (2)

Makro's replyOfficial

24 Jan 2018, 09:02

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Best regards,

Makro's reply24 Jan 2018, 09:02

Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Best regards,

Jerome K's updateReviewer Update

30 Jan 2018, 07:50

Dear Mbali The relevant team clearly does not give a damn about you or their level of customer service or you! They still have not contacted me, despite me having sent them a further email. Regards Jerome Kiley

Jerome K's update30 Jan 2018, 07:50

Reviewer Update