1 reviews | Active since Apr 2019
Two hour trauma.
I am currently standing at returns at Makro Centurion. Where I have been standing for 2 hours.
To collect a lawn mower that was 1 month old when it had to be taken for repairs.
They called me during the past week to collect, and now when I try to fetch it, they can’t find it.
So instead of apologizing and arranging a delivery to avoid any inconvenience, they make us wait. With two small children. And milk going sour and fresh chicken turning rancid in the car.
Isaac apologizes most profusely, but he can not compensate for the time lost, the frustration and the sheer inadequacy of this department.
The technical report says “fault repaired”. We still do not know what was wrong. We don’t even know if the mower is indeed working. We are leaving with the mower in resigned frustration. We are placing faith in a system which has given us absolutely no reason to trust it.
Makro needs to revise this returns system. Because they have lost a customer today due to their incompetence.
Thank you for your review and please accept our sincerest apologies for the inconvenience this has caused.
You should not have been kept waiting for hours, as the store called you to come collect your lawnmower, so they should have had your lawnmower ready for your collection. This is not the kind of service we wish to provide our customers with, nor do we want our customers leaving our stores feeling frustrated, so please rest assured that this will be forwarded to the necessary department heads in the store to address.
Kind Regards,
Makro Hellopeter Team
Best regards,
Thank you for your review and please accept our sincerest apologies for the inconvenience this has caused.
You should not have been kept waiting for hours, as the store called you to come collect your lawnmower, so they should have had your lawnmower ready for your collection. This is not the kind of service we wish to provide our customers with, nor do we want our customers leaving our stores feeling frustrated, so please rest assured that this will be forwarded to the necessary department heads in the store to address.
Kind Regards,
Makro Hellopeter Team
Best regards,