Two fold complaint

December 2017 payment holiday: SMS received from Makro stating I've received a 'payment holiday' based on good payment history. Admin required for account holder (me) to not utilise payment holiday. No information about December debit order being added to January debit order. Makro now threatening to hand me over because account in areas and will result in me having a bad payment history (the irony).

January 2018 delivery: Purchase oven/fridge (request delivery). Get told delivery on certain day and take off work. No delivery and no confirmation they wouldn't make it. Makro tells me to be at my place the next day without asking if I can. Subsequently state they will deliver after 17h00, two hours later they call and say it's impossible. Shift blame onto lower level employees (poor management).

Admit to delivery guy making a plan and being sincerely helpful (name Maharaj - maybe - in Kenilworth area, good guy).

Will pay off my account and never use a Massmart store again.