Share Your Experience

PN

1 reviews | Active since Oct 2011

26 Sept 2017, 11:55

TV Still to fixed

I purchased a Sinotec 55inch TV from Makro Cape Gate less than 6 months ago. The TV stopped working and I sent it in for repairs 14 days ago.

To date, I have not had feedback as to when it will be ready - other than when I initiated the query myself.

I received a very generic response from the company to my last complaint on this topic - and in this response I was told that I would be contacted as soon as possible. Well I'm still waiting for this contact to happen.

After waiting 2 weeks for a TV to be fixed that is less than 6 months old, I would now expect to either get a new TV or to be refunded, so that I can purchase a new one.

Please do not bother with a generic response to this, if you are not prepared to do anything about it.

Helpful (0)

Replies (7)

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Replies (7)

Makro's replyOfficial

26 Sept 2017, 12:18

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Mbali Makhanya

Makro's reply26 Sept 2017, 12:18

Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Mbali Makhanya

PN

Peter N's updateReviewer Update

26 Sept 2017, 13:13

With all due respect Mbali, this is what you stated the previous time, and I'm still waiting for your contact

PN

Peter N's update26 Sept 2017, 13:13

Reviewer Update

With all due respect Mbali, this is what you stated the previous time, and I'm still waiting for your contact

PN

Peter N's updateReviewer Update

27 Sept 2017, 15:56

And I still have not been contacted

PN

Peter N's update27 Sept 2017, 15:56

Reviewer Update

And I still have not been contacted

PN

Peter N's updateReviewer Update

29 Sept 2017, 08:35

And I am still waiting for the "as soon as possible" contact to take place

PN

Peter N's update29 Sept 2017, 08:35

Reviewer Update

And I am still waiting for the "as soon as possible" contact to take place

PN

Peter N's updateReviewer Update

02 Oct 2017, 10:30

Still waiting ...

PN

Peter N's update02 Oct 2017, 10:30

Reviewer Update

Still waiting ...

PN

Peter N's updateReviewer Update

04 Oct 2017, 16:24

So the TV has been fixed and it is has been ready for collection from the suppliers on Monday already, But Makro will only have it collected by Friday. So in the mean time the customer must just sit without a product that they payed for. Really ****py Customer Service

PN

Peter N's update04 Oct 2017, 16:24

Reviewer Update

So the TV has been fixed and it is has been ready for collection from the suppliers on Monday already, But Makro will only have it collected by Friday. So in the mean time the customer must just sit without a product that they payed for. Really ****py Customer Service

Makro's replyOfficial

18 Dec 2017, 11:52

Good day,

I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

Makro's reply18 Dec 2017, 11:52

Official

Good day,

I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya