1 reviews | Active since Dec 2011
Tv returned more damaged than before
<p>I sent in a Sinotec 40" STL-40E3000 into the Makro Woodmead repair department around the 27th of August for a CHIP that I wanted repaired. Reference number is ********** . After Sinotec took in the tv, they confirmed that the quote would be R3000 for repairs, when I bought the tv for R3500. I declined this quote and Sinotec then returned the tv to the Woodmead store, where I bought it. </p> <p> </p> <p>Upon my sending in the tv, I confirmed the amount of damage, and had a picture with proof, to compare, since I have had a bad experience with repair centres damaging goods even more just to force you to buy a new item. Upon return, and NOT TO MY AMAZEMENT, the tv was damaged beyond my being able to watch it. I have a picture to prove that this tv only had a few lines on the FAR LEFT, and even with these lines, the screen was FULLY VISIBLE!!!! I now have a HALF WHITE SCREEN, and cannot see a single damn thing on this tv. I want my tv returned to me in the manner that it was in before it went in for repairs, and DO NOT DARE TELL ME THAT IT IS BECAUSE THE TV WAS TRANSPORTED TO THE REPAIR CENTRE...I DROVE THE DAMN THING FROM UPPER HOUGHTON ALL THE WAY TO WOODMEAD, AND THE DAMAGE HAD NOT INCREASE AN INCH!!!</p> <p> </p> <p>The repair manager, Aubrey Hadebe gives me some pathetic excuse that this was because the tv had a crack, NO, IT DID NOT HAVE A CRACK, IT HAD A CHIP. IT NOW HAS A CRACK, FROM WHERE, ONLY YOU KNOW!!! Tim, the store manager, then went on to confirm that this was from the possible transport, but after I ridiculed that claim, he then went on to state that he would escalate it, and I HAVE RUN OUT OF PATIENCE...it is 2 MONTHS LATER, and I still have no tv, having sent it in on the 28th of AUGUST!!!. I want my tv returned to me IN THE CONDITION IT WAS IN, OR REPLACED COMPLETELY. I REFUSE TO BE ******** INTO BUYING A NEW TV. I WANT MY TV BACK IN THE CONDITION IT WAS IN, AND PRONTO!!! I have pictures of the before and afters, for all of you to see how ridiculous the state the tv is now in compared to before!</p>
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the TV purchase at our Woodmead store.
I understand you have been to the store and all issues raised with us have been resolved.
We apologise for any inconvenience and trust you will continue to use our products with confidence.
Regards
Mmule Moropa
Best regards,
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the TV purchase at our Woodmead store.
I understand you have been to the store and all issues raised with us have been resolved.
We apologise for any inconvenience and trust you will continue to use our products with confidence.
Regards
Mmule Moropa
Best regards,
