Tv received with broken screen

Dear Makro I have never seen such appalling service in my entire life. Customer experience non existent.

We bought a whole lot of things from you Guys black Friday but the service we are getting from you is appalling.

One of the things we bought was a 65 inch Samsung Curve. The t.v. was delivered a week after purchase but we realised it was a wrong one. The delivery guy took it with him and a few days later he came back with the correct one. He was in a hurry to do his other deliveries so he did nor test or open it up. We also did not open it as we do have 2 tv's that we are currently using and we were already busy with plans for an event which we were going to have 16 Dec in KZN. We only came back from KZN 28 Dec and we were flying out to Zanzibar on the 29th Dec until 5 Jan. So on our return we then decided to open our tv and watch it since the festive craze was over.

To our Shock the tv only had half screen then other one black. I immediately called customer care and was advised to take to Makro Woodmead where we bought it.

We got there they said they will take it to Samsung to assess it. Weeks later we were told we need to pay 11k to fix it.

We refuse to take a fixed tv since we paid 17k for a new tv and now we are expected to pay an additional R11 000, are you guys for real?

When we call to follow up we are told they are awaiting Thabiso to manager to make a decision it's almost 5 months since we are waiting for the manager to decide. Is this how you treat your customers.

To add on the matter, I called customer service again and spoke to Ofentse who promised to get to the bottom of our crisis, up until this day we have heard nothing from her or anybody from Makro.

I then resorted to in boxing Makro on their page still no joy.

I am extremely appalled.