TV not delivered for 2 months after payment
I ordered a TV from Makro 3 days before lockdown started. I can understand that they couldn't get it to me before 27 March. But we are already on Level 4 and Makro is allowed to deliver electronics. However, I am STILL waiting for this TV I paid for 2 months ago. All Makro will tell me is that it is ready for delivery but cannot tell me when.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
27 May 2020, 16:41Good day Lindi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply27 May 2020, 16:41
Official
Good day Lindi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
's updateReviewer Update
01 Jun 2020, 10:10Thank you for the response. However, I am STILL waiting for feedback on where my TV is. It is now 5 days after you said it would take 72 hours for feedback.
's update01 Jun 2020, 10:10
Reviewer Update
Thank you for the response. However, I am STILL waiting for feedback on where my TV is. It is now 5 days after you said it would take 72 hours for feedback.