TV in for repairs, And being given the run around!!!!

<p>we reported our tv is faulty 26/06/2017, tv was then picked up on 27/06/2017 and they say the panel need to be replaced, when i call Master Audio Visual(Thats where my TV is) they say they waiting for makro and insurance to say if the TV must be fixed. I have paid for extended warranty on my TV - Extended Warranty Policy Number 03/103002 , I Then call Makro speak to Pat Naidoo, she says that she waiting for head office and insurance people for feedback, this is pathetic service, we are now sitting without a TV for a week now, you do not assist with Loan TVs whilst our TV is in repair, This is really Pathetic service!!!!!!</p>