SM
Selma M
1 reviews | Active since Oct 2023
28 Oct 2023, 17:22
Tv fixing
I wrote a review about my TV that I bought at Makro mbombela. After my review last week they made contact which was just to ask me for pictures of the tv , since then no one came to fix the tv or contacted me for an update
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Makro's replyOfficial
29 Oct 2023, 09:35Good day Nandi, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will Follow up with Samsung regarding the service call hence it has been booked already then we will revert with feedback on Monday due to Samsung doe not operate on Sundays. We understand how critical it is for your unit to be fixed and the frustration of not receiving communication from the supplier. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply29 Oct 2023, 09:35
Official
Good day Nandi, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will Follow up with Samsung regarding the service call hence it has been booked already then we will revert with feedback on Monday due to Samsung doe not operate on Sundays. We understand how critical it is for your unit to be fixed and the frustration of not receiving communication from the supplier. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,